Extensive COVID-19 hygiene and safety protocols have been implemented and the safety of our guests and staff remains our absolute priority.
The COVID-19 protocol includes but is not limited to:
Screening of guests – In order to prevent an infected person from checking into the hotel, guests will be required to:
- complete and sign a registration form
- allow their temperature to be scanned with a thermal scanner
If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.
If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus, they will not be allowed to check-in.
Check-In: All items on the front desk – pen, registration form, room key and the receptionists’ hands are sanitised in front of the arriving guest, prior to any guest interaction. Guests are required to sanitise hands and credit cards, prior to interaction. The speed point machine is sanitised before and after every use.
Only one receptionist may be present behind the reception desk and guests awaiting check-in are to observe social distancing.
Guest hand sanitisers (alcohol based) are placed in easy reach of guests in public areas of the hotel for easy use. Guests are encouraged to use sanitisers provided in the hotel and rooms to ensure their safety and health.
Personal hygiene – washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene – sneezing and coughing into a tissue that is safely discarded or the crook of the elbow.
Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager or reception immediately for further action to take place, such as contacting the NICD hotline.
Screening: Every time a guest returns to the hotel, their temperatures is taken and recorded.
Breakfast serving standards have been reviewed to replace the usual buffet with a la carte breakfast options presented to guests to avoid any instances of buffet contamination.
Swimming pool – Guests may not make use of the swimming pool.
Visitors to the hotel are strictly prohibited.
Educating staff (ongoing) on what the virus is; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.
Staff hand sanitisers (alcohol based) used in kitchen, office, laundry, staff restaurant and bathrooms as well as front of house guest areas (such as reception desk, bar, restaurant, lounge)
Regular routine cleaning of public areas such as restrooms, breakfast rooms, restaurant, tabletops, counters, handrails, doorknobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day with a disinfectant cleaner.
Protective wear such as protective gloves, aprons and face masks are issued to housekeeping and public area.
Room cleaning: The hotel staff clean each room every day and exchange linen every three days.
Where guests have checked out, departed rooms are cleaned and sanitised. The room will be left vacant for 1 to 3 days.
Laundry: All linen and terry (towels) are washed on departure. All the linen is ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.
Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standard.
Delivery and acceptance of goods: All goods are received outside the hotel and delivery personnel are not allowed to enter the hotel under any circumstances. Following receipt of goods, the packaging is sprayed and wiped down and left for a minimum of five minutes before packaging is opened. All surfaces that meet delivered goods must be sanitised immediately.
The NICD Hotline is available to all staff and guests. If anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999.
While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. We look forward to delivering on our service excellence promise.